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Service quality possesses the vital prominence in usability of innovativeproducts and services. As technological innovation has made the lifesynchronized and effective, Internet of Things (IoT) is matter of discussioneverywhere. From users' perspective, IoT services are always embraced byvarious system characteristics of security and performance. A service qualitymodel can better present the preference of such technology customers. the studyintends to project theoretical model of service quality for internet of things(IoT). Based on the existing models of service quality and the literature ininternet of things, a framework is proposed to conceptualize and measureservice quality for internet of things.This study established the IoT-Servqualmodel with four dimensions (i.e., Privacy, Functionality, Efficiency, andTangibility) of multiple service quality models. These dimensions are essentialand inclined towards the users' leaning of IoT Services. This paper contributesto research on internet of things services by development of a comprehensiveframework for customers' quality apprehension. This model will previse theexpression of information secrecy of users related with internet of things(IoT). This research will advance understanding of service quality in modernday technology and assist firms to devise the fruitful service structure.

A Conceptual Paper on SERVQUAL-Framework for Assessing Quality of Internet of Things (IoT) Services