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Implementation of laws intended to prevent commission of negative bureaucratic behavior is a challenge to most government agencies. Republic Act No. 11032, otherwise known as Ease of Doing Business and Efficient Government Service Delivery Act of 2018, aims to strengthen the Anti-Red Tape Act (ARTA) of 2007 that lessens the perennial problem of bureaucratic red tape which causes graft and corruption. This study aims to determine the degree of observance on the three core components of ARTA namely citizen’s charter, access to government service through frontline services, and report card survey. In addition, zero-contact policy is also observed which is an amendment to the existing law. Based on the results, the core components of Republic Act No. 11032 are always observed in the Department of Education Division of Nueva Ecija but the presence of queuing is observed regardless of the institution’s effort to eliminate red tapes. The success of policy implementation can be fully achieved when coupled with a change of behavior on both part of the service providers and public clientele. Bureaucratic equity followed by inculcation of core values by the service providers with the embodiment of the norms of conduct and ethical standards contribute in the delivery of an efficient government service.

journal of public administration and governance

Degree of Observance of Ease of Doing Business and Efficient Government Service Delivery Act in the Department of Education in Nueva Ecija in the Philippines