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Several development processes recommend strongly user participation and involvement in requirement acquisition. However, there are very few studies detailing the empirical results of direct user involvement in large industrial software development products. In this paper we report the outcomes of a novel approach taken by the Software House of one of major Russian banks (Ak Bars Bank) on how to improve the development process by directly involving end customers in the requirement elicitation phase of mobile, energy efficient applications. We observe that such involvement in a form of a workshop has led to improvement of requirements collection and higher levels of user satisfaction.

An Experience in Collecting Requirements for Mobile, Energy Efficient Applications from End Customers in the Bank Sector