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This paper presents the results of the first part of the design thinking approach that was utilized within the CAPTAIN H2020 funded project. CAPTAIN aims at developing a new technology to help older adults living at home, by designing new technology that turns the home of older adults into a ubiquitous assistant. Six personas were selected for the empathize session which was conducted through plenary face–to-face open discussion meeting. 33 older adults and caregivers participated. The goal of this study was to identify the everyday difficulties that older adults face and clarify the means they are currently using to address these problems. The paper presents the approach, the design of the first session and the results from the Greek pilot site.

Empathize with the CAPTAIN Stakeholders’ Community towards Understanding Older Adults’ Daily Needs and How They Cope with Them