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Purpose: This paper aims at introducing a generic approach for visualizing, analyzing and diagnosing patients’ pathways. This approach could be categorized as a business intelligence approach to extract knowledge for decision makers in healthcare organizations. The analyses provided by this approach are based on the location data which are being recorded in the information system (IS) by indoor-Real-Time Location Systems (RTLS). Findings: Healthcare organizations are getting more eager to learn from the execution of their processes. They seek different tools and approaches to analyze the processes and visualize the problems. This paper presents one of the possibilities to provide more understanding of process executions and it is based on the locations of the patients inside the organization. Approach: Business intelligence approaches provide new technical and technological solutions for business analysts to improve the quality of products and services within organizations. The approach of this work helps to visualize patients’ pathways and analyze them by associating real-time localization and process mining. This approach consists of four phases in which several functionalities have been defined. These phases are Data, Information, Awareness, and Governance (DIAG). Additionally, a case study has been designed to illustrate the DIAG approach.

Applying Process Mining and RTLS for Modeling, and Analyzing Patients’ Pathways