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This case study describes the potential economic benefits for installing enterprise resource planning system in small to medium enterprises, using a study of a small enterprise in the UK. The motivation for the research is to investigate the claim of ERP vendors that their ERP solutions increase the performance of their customers, increase profitability and efficiency of work processes. The case study goes through three years of ERP implementation and this paper discusses what effects the system has had on the company’s overall performance, what the benefits up until now are, and where there could be an enhancement to SMEs from the ERP system. The major benefits accrue from the more accurate estimates the system is able to provide and the resulting improvement in quotes.

Economic Benefits of an ERP System to a Low Tech SME