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Effective management is considered the crucial factor that decides the success or failure of any mService project. This paper is a further step into a research project that aims to measure the effectiveness of mGovernment services. As a preparatory step to developing a users’ opinion survey, this paper analyses and defines barriers to the success of mGovernment service projects from the perspective of mobile government and mobile technology experts from nineteen countries around the world. The outcome is compared to the findings from an extensive literature review. The results show a very close correspondence between the literature review and the opinions of the experts.

EXPERTS’ PERSPECTIVES ON BARRIERS TO THE DEPLOYMENT OF MOBILE GOVERNMENT SERVICES