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Evaluating software quality is an important and essential issue in the development process because it helps to deliver a competitive software product. A decision of selecting the best software based on quality attributes is a type of multi-criteria decision-making (MCDM) processes where interactions among criteria should be considered. This paper presents and develops quantitative evaluations by considering interactions among criteria in the MCDM problems. The aggregator methods such as Arithmetic Mean (AM) and Weighted Arithmetic Mean (WAM) are introduced, described and compared to Choquet Integral (CI) approach which is a type of fuzzy measure used as a new method for MCDM. The comparisons are shown by evaluating and ranking software alternatives based on six main quality attributes as identified by the ISO 9126-1 standard. The evaluation experiments depend on real data collected from case studies.

ISO9126 Based Software Quality Evaluation Using Choquet Integral