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Hotels are water-intensive businesses, and water scarcity presents a pressing problem for managers who rely on an uninterrupted supply of water to meet guests’ needs and maintain profitability. The purpose of this qualitative case study was to explore strategies that hotel managers used to successfully maintain adequate water supplies in arid regions. Data were collected from semistructured interviews and hotel water usage reports from three hotels in Spanish island of Gran Canaria. This study may contribute to business practice by illuminating processes that hotel managers, employees, guests, and partners, can take to improve environmental performance and align practices with water governance. key words: water management strategies, hotel water supply management, arid regions, Gran Canaria. Resumen El propósito de este estudio de caso cualitativo ha sido explorar estrategias que los hoteles utilizan para mantener el suministro adecuado de agua en regiones áridas. Los datos fueron recogidos a partir de entrevistas semiestructuradas y el análisis de informes de uso de agua de tres hoteles en la isla de Gran Canaria. Este estudio contribuye a la práctica hotelera al identificar los procesos que los gerentes, empleados, huéspedes y otros agentes pueden llevar a cabo para mejorar el desempeño. Palabras clave: estrategias de gestión hídrica, gestión del suministro de agua, regions áridas, Gran Canaria.

Water management strategies in hotels in arid regions: results and implications from a case study on Gran Canaria island (Spain)