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The success of an organization is largely determined by the management model that is applied, sedangkan keberhasilan manajemen ditentukan oleh pemimpinnyaespecially in primary and secondary education which has a central and very strategic role for the continuation of the next higher education. this strategic role will be more effective if educational institutions can implement integrated quality management education services in the 21st century revolutionary 4.0, This management model is considered appropriate, because this management focuses on customer satisfaction, both internal customers and external customers.

journal of economics, finance and management studies

Policies Contribution and Integrated Quality Management to Improve the Quality of Services in Primary and Secondary Education in the Banten of Province 21 St Centuruy The Era of the Revolutionary 4.0