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The aim of the COST Action IS1102 SO.S. COHESION – Social services, welfare states and places and this book was to gain a better understanding of the restructuring processes that have invested social services throughout Europe over the last thirty years. As pointed out by Anttonen (Chapter 17, in this volume), although social services may have acquired – at least in principle – a stronger foothold in national legislation and social policy agendas, their status has remained weak compared to other welfare benefits and to services such as education and health, a feature that has made them particularly vulnerable to recent processes of re-definition, rescaling and cuts. Despite the great diversity observed in the restructuring of different services, in different countries and regions as covered in this book, a number of common trends do emerge, which in turn point to a number of similar consequences, albeit with different intensities depending on context. We – the editors and contributors of this book – contend that this restructuring has brought about a generalised ‘disruption’ in the public provision of social services as we knew it, in its norms, relations and actors. In this last chapter, I briefly recapitulate the main changes in the public provision of social services as highlighted in this book, stressing continuities and discontinuities in national trajectories, as well as convergence and divergence among countries. I then focus on the main impacts of changes and their ‘disruptive’ character, which represent key challenges for the goal of a socially inclusive Europe. Finally, I address the policy implications of these challenges.

Social services disrupted: changing supply landscapes, impacts and policy options