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Low productivity is regarded as a problem for Japan's service industry, especially in the lodging services. As a matter of course, improvement of productivity of this industry is required urgently. Therefore, it is necessary to clarify what the academic research has shown about the productivity of lodging services so far. In addition, there are companies that maintain high productivity in this service, it is necessary to derive implications from these cases and to consider the direction of research on productivity of lodging services in the future.

HOW TO INCREASE PRODUCTIVITY IN LODGING SERVICE INDUSTRY IN JAPAN - REFERRING UNIQUE CASES OF BUSINESS HOTEL COMPANIES