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Objective: e objective of this study is to define by means of the analysis of 2 empirical cases: the first an M/G/1 or M/D/1 system, and the second M/M/1 or M/M/S, the optimal rate of service and the economic convenience of using them or not, as well as validating two equations developed specifically to calculate the optimal number of servers. Methodology: Fist, the models that apply to each organization were identified, then the parameters of each system were estimated to obtain the optimal service rate, which was compared with that calculated with the equations developed for it. Results: For both cases, as the service/delay costs ratio increases, the optimal number of servers decreases and the cost of the system increases. Both variables were lower for the M/

Análisis y optimización de dos sistemas de líneas de espera de empresas de logística y transporte de los estados de Querétaro y Colima