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This study aimed to identify the factors that influence user satisfaction on the quality of ID card service in Soc Trang Province. Cronbach’s Alpha, exploratory factor analysis and multivariate linear regression were utilized to analyze the data collected from direct interviews with 224 people Công an tỉnh Sóc Trăng Ngày nhận bài: 11/2/2020; Ngày nhận kết quả bình duyệt: 24/3/2020; Ngày chấp nhận đăng: 8/5/2020 Email: thuan.levan.ct@gmail.com Soc Trang Department of Public Security Received date: 11 February 2020; Revised date: 24 March 2020; Accepted date: 8 May 2020 using the ID card service by police in Soc Trang Province, Viet Nam. The results of the study identified five factors that contributed to satisfaction, including adequate equipment; receiving recommendations and results; clear guidance; good communication with the officers; forms and procedures.

FACTORS AFFECTING USER SATISFACTION ON THE QUALITY OF IDENTITY CARD SERVICE IN SOC TRANG PROVINCE