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uckily, there is increasing interest in patient satisfaction in the present days. Many writers started differentiating between the two issues; treatment or satisfaction. Patient satisfaction is a top priority and it should be the target. Perfect treatment is not always satisfactory to the patient. Some surgeons, sadly, spoil their ideal treatment by misconduct. They are good enough to offer treatment, but not good enough in performing the art of communication, which is really vital. They do not know how to respect the dignity, the honor and rights of the patient. The first meeting is the key for success in achieving life-long friendship or, on the other hand “putting salt on the wound” The art of patient handling is not that easy. Surgeon’s words, sometimes, create emergency, probably much more serious than the surgeon’s knife. What looks minor to the surgeon, may be enough to make the patient complaining bitterly. Several points and steps are, therefore, required to achieve appropriate satisfaction. As cited above, performing highly skilled and perfect surgery is not enough to satisfy the patient, since satisfaction is a complex issue that depends on several parameters. Sound judgment, high index of patient selection, surgeon’s behavior, sympathy and empathy, feeling patient’s suffering, and surgeon’s skills are all required. The surgeon’s behavior is the key for success or failure. He is the first to be blamed even for problems not related to him, because, in the patient’s mind, he is considered to be the leader. In addition, the administrative and paper works, patient’s transportation, the buildings and sanitary facilities, and the ward environment; how clean and fresh it is, all are basic L

TO TREAT OR TO SATISFY THE PATIENT; WHICH ONE IS THE BEST?