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Purpose:There has been a slow but sure shift in the way health care delivery is being perceived, by both providers and patients. Patients aredemanding better quality of health care delivery both for the in-patient services, outpatient services or evenpreventive care.Health care is a rapidly growing sector which has gained much attention from researchers andpractitioners worldwide. Due to tremendously increasing cost, many hospitals attempt to adopt qualityinitiatives such as lean and/or Six Sigma to improve their service operations. Implementing such processimprovement efficiently and effectively would ultimately help in delivering the highest value to customers.Many studies add that in addition to its positive implications on patient retention and loyalty, patient satisfaction influences the rate of patient compliance with physician advice and the healing process of patients

An Empirical Study on Assessing Quality of Health - Care Services Offered by Private Hospitals Using Servqual Model