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The Six Sigma philosophy within the manufacturing industries is an approach that allows an improvement in quality and productivity focused on SMEs, that’s why the objective of this study is to analyze errors in processes by reviewing the Six Sigma phases to generate customer satisfaction. It’s important for entrepreneurs or new entrepreneurs to know about the situation in which their business is in order to determine the shortcomings within their company and make improvements in the areas that they consider necessary; for this reason, it’s considered appropriate to propose strategies, such as Lean Six Sigma that allows reducing risks and waste, since it is important in decision-making. This article is based on an analysis of various concepts related to the subject of study through bibliographic references that allow data collection.The research proposes a methodology where 2 hypotheses are analyzed, the first hypothesis consists of 2 variables that are common errors and customer satisfaction and the second consists of 3 variables that are quality, productivity and competitiveness. This study has a population of 1,802, so it will work with a sample of 317 small and medium-sized companies that focuses on the manufacturing industry sector of the Province of El Oro, where the survey is used as a research technique and as the main tool a questionnaire addressed to the heads of production of small and medium-sized manufacturing industries, the same that allows obtaining favorable results that indicate an acceptance of the alternative hypotheses, which shows that there is an incidence between these variables, such as: common errors, satisfaction with the first hypothesis, quality, productivity and competitiveness as the second hypothesis in SMEs in the Manufacturing Industries Sector.

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Errores en los procesos mediante la revisión de la filosofía Lean Six Sigma y su incidencia en la productividad y competitividad de las PyMEs de la provincia de El Oro