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This research aims the evaluation of the state of capacity management condition in the public and private health enterprises, as well as its impact on the overall performance, on the quality of services provided, and on achieving enterprise strategic objectives. The supposition is that enterprise capacity in health sector face deficiency on strategic planning. The research model includes a combination of qualitative and quantitative methods in order to examine the problem more intensely. The research is conducted by interviewing respondents engaged in health public and private enterprises management. Capacity management has to do capacity design, planning and organizing, as well as establishing monitoring mechanisms for its control. Thought, enterprises intend to utilize their resources optimally in order to achieve its strategic goals, objectives and better performance in general. In order to achieve this, healthcare enterprises in the country should be focused on strategic planning with distinct focus on capacity management. The research results provide with the conceptual model for more effective capacity management in the health sector, among findings from the explorative research

An Approach to The Capacity Management of the Public Health Institutions: University Medical Centre of Kosova Case Study