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Background: The coronavirus (COVID-19) outbreak in 2019 triggered psychological and emotional responses. This research investigates the psychological status and emotional problems of those who sought psychological assistance during the epidemic period by calling a mental health hotline. Methods: This study aims to combine qualitative and quantitative research. Descriptive analysis was used for undertaking qualitative research. We analyzed the data from group 1 (n = 706), in which the people used the mental health hotline from 25 January 2020 to 23 June 2020. A self-designed questionnaire was developed in accordance with the classification and summarized items from group 1’s psychological problems and emotional status. To implement the quantitative research, we conducted a cross-sectional descriptive survey and used the self-compiled scale and HADS to investigate group 2 (n = 553) from May 2020 to June 2020. Results: Descriptive statistics and comparative analysis revealed that: ① Visitors mainly reported behavior, emotional, family relationship problems and sleep disorders. ② Anxiety, comorbidities, sleep disorders and coping problems were the most frequently reported problems. ③ There were significant differences in the number of visitors experiencing various problems or exhibiting harmful behaviors (sorrow, worry, fear, depression, sleep disorders, self-harm or suicide, and coping problems, anxiety, hypochondria, and comorbidity) in the four stages of the epidemic. ④ More than a quarter of participants still suffered from anxiety or depression in the later stages of the epidemic. Conclusion: Different problems manifested at different stages of the epidemic, and psychological interventions and assistance should be tailored to reflect this.

Psychological and Emotional Responses during Different Stages of the COVID-19 Pandemic Based on a Survey of a Mental Health Hotline