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The current study is aimed at measuring the success of Bali State Polytechnic (BSP) international competitiveness through the employment of four Balanced Scorecard (BSC) perspectives: learning & growth, internal business process, customer, and financial. This study employs a qualitative approach that analyzed BSP performance in terms of international competitiveness. Data was collected through observation, questionnaires, and documentation. The study sample consisted of 135 respondents, recruited using judgmental and random sampling technique. Research respondents were Institution Leaders, Head of Units, Head of Departments, Head of Study Programs, as well as 35 Section Heads and 100 students. The results of the study show that BSP has performed very well in terms of growth and learning. The institution has done reasonably well in terms of financial perspective, with six out of eight indicators showing good results. However, there is still vast room for improvement for the customer and internal business perspectives, as the analysis of two perspectives showed a rather poor performance score. Poor performance has resulted in the shortage in achieving the targeted international competitiveness as stated in the strategic plan.

Measuring Bali State Polytechnic International Competitiveness through Balanced Scorecard Approach