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v CHAPTER 1 INTRODUCTION 1 CHAPTER 2 LITERATURE RIVIEW 5 CHAPTER 3 THE COGNITIVE WORK ANALYSIS AND SIMULATION (CWAS) METHOD 26 CHAPTER 4 CASE STUDY: IMPLEMENTING THE CWAS METHOD ON THE ACLS PROCESS 36 CHAPTER 5 DISCUSSION AND CONCLUSIONS 67

Cognitive work analysis and simulation (CWAS): practical use of cognitive work analysis in system design