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espanolEl objetivo de este trabajo es analizar si existen caracteristicas de disfuncion socio-familiar comunes a los hiperfrecuentadores, y diferentes a las de la poblacion general, que puedan explicar la necesidad de acudir repetidamente a las consultas. Con dicha finalidad, se ha llevado a cabo un estudio de casos y controles transversal, en el Servicio de Atencion Primaria (SAP) Esquerra de Barcelona. En concreto, mediante la realizacion de 162 entrevistas personales a 84 pacientes clasificados como hiperfrecuentadores entre el 1 de septiembre de 2007 y el 31 de agosto de 2008 (visitas CP y/o URG >= 18 (percentil 95 de la distribucion de visitas CP y/o URG de los usuarios del SAP) y 78 como no hiperfrecuentadores se aparearon por edad y sexo. Se administraron cuatro cuestionarios: uno de datos sociodemograficos, el test APGAR familiar, las escalas de ansiedad y depresion de Goldberg y la escala de apoyo social funcional de Duke. EnglishThe objective of this article is to analyze if there exist socio-familiar features common to frequent attenders and different from those of the general population, with the aim to propose a appropriate intervention. In order to develop quantitative study based in an intervention group and a control group, and cross sectional study, in the Primary Health Care Service from a great urban area. Specifically, patients classed as frequent attenders between September 1, 2007 and August 31, 2008 (previous appointments and/or out-of-hours visits > = 18) (Percentile 95 of the distributions of previous appointments and/or out-of-hours visits of the PHCS users). Frequent attenders were joined by age and sex. By means of a personal interview they were administered four questionnaires to a patient’s representative sample: 1. Sociodemographic data index, 2. Family APGAR index, 3. Anxiety-depression Goldberg Scale, and 4. Duke-UNC Functional Questionnaire.

Factores sociales asociados a la hiperfrecuentación en Centros de Atención Primaria de Salud: un estudio desde el Trabajo Social Sanitario