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The study of the Development of Higher Education service model through total quality service of Three Pillars of Tertiary Education (research, teaching and community service) in Universitas Negeri Gorontalo (UNG) aimed at comprehensively studying the effectiveness of Three Pillars of Tertiary Education implementation and finding out the factors, which support and inhibit the delivery of Three Pillars of Tertiary Education. This study also aimed at developing Three Pillars of Tertiary Education model through total quality service in Universitas Negeri Gorontalo. This was a qualitative descriptive study, where the data had gone through data collection, data reduction, data display, and conclusion drawing stages. In addition, the focus group discussion was also conducted in each stage of the study involving related stakeholders, internal and external stakeholders. This study revealed: 1) Overall, the academic services implemented in Universitas Negeri Gorontalo have not met the standard of quality assurance. 2) There were many determinant factors in implementation of quality assurance based services that suit the characteristics of each services provided in three higher education services, such as: human resources, facilities and infrastructure, and regulation certainty to standardize each types of academic services, 3) development of academic service model through total quality service could be implemented through implementation of public service dimensions, which consists of tangible, assurance, responsiveness, reliable and empathy. Implementation of this research outcome was expected to positively contribute to the innovation of Three Pillars of Tertiary Education for the construction of one of higher education pillars, the quality assurance, in Universitas Negeri

Development of Higher Education Service Model Through Total Quality Service of Three Pillars of Tertiary Education in Universitas Negeri Gorontalo