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Civil aviation flight delays disposal is always a tricky problem in the civil aviation. Analysis of the causes of passenger disturbance is of great significance to improve civil aviation service level and spot management capability in flight delay. Taking Shenzhen airport as an example, the 2016-2017 flight delay data in Shenzhen Airport is analyzed. The main factors that cause passengers disturbance are analyzed, which include the lengths of flight delay time, the flight departure time in schedule, current time of flight delay, crowd density of boarding gate, service quality of airline service and management ability. According to the management characteristics of the terminal building, the solution to the problem of passenger disturbance is proposed, which is good for civil aviation staff to do well in flight delay.

Research on Cause and Governance Path of Passenger Disturbance in Flight Delay in Terminal