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The purposes of this study are to identify the competencies the human resources should have for wellness products creation in supporting sustainable tourism, and to determine human resource development model related to wellness products in Sangkan Gunung village, Karangasem Resgency, Bali Province. This study uses a soft system methodological approach to structure the problems identified in the ‘Pokdarwis’ tourist-concerned group in that village. The conceptual model was built up after the identification of five problems, all pertaining to the ‘Pokdarwis’ lack of understanding of the current wellness trends. This is known from the data collected through in-depth interviews with selected informants within the group. Following the problem formulation, a comparison is made between the conceptual theoretical model and the factual condition of the group by which to see the possibility to make necessary changes through the application of root definition formula. The comparison revealed the inferior factual condition on the part the local human resource, for which 5 (five) points of solution are needed, namely the following: the need to understand wellness with its various dimensions, to understand tourist motivation, activities related to wellness dimensions, product development, and community involvement. Keywords—wellness, human resources, conceptual model, root definition

Human Resource Development Model for Wellness Products to Support Sustainable Tourism in Sangkan Gunung Village, Karangasem Regency, Bali Province