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The purpose of this study is to determine the effect of work discipline and organizational culture on Service Quality in learning and teaching process given by the civil servant teachers in order to improve student’s achievement in Public Junior High School in Kuningan area. The research method used is explanatory research. This study was involving 118 civil servant teachers taken from 37 public junior high schools in Kuningan area. Based on the results of multiple regression analysis conducted, it shows that work discipline (X1) and organizational culture (X2) both have a significant and positive effect on Service Quality in the learning and teaching process (Y). The limitations found during the conducted study is work discipline and Organizational Culture become not only factors that influenced services quality, but also there are still many other variables that can affect the quality of service in the teaching and Learning Process. Keywords—work discipline; organizational culture; service quality; learning and teaching process

The Effect of Work Discipline and Organizational Culture on Service Quality in Teaching and Learning Process (Case study of civil servant teachers in Kuningan Area)