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SUMMARYObjective: To determine the level of satisfactionof users of dentistry of an institutionof contributory regime at the city of Cali.Methods: This is a cross-sectional study.The calculated sample size was 242 patientsobtained by simple random probabilitysampling. The dates were analyzed in thestatistical package Epi-info v. 5.4Results: Female gender predominated with62,8% (CI 95%: 56,4 – 68,9); the moreprevalent type of membership was contributorwith 60,7% (CI 95%: 54,3 – 66,9).Despite of limitations of Health MandatoryPlan in dentistry area, the global rating ofsatisfaction was 4.1 in a scale from 1 to 5.Conclusions: The level of satisfaction ofthe users of dentistry service at the surveyedinstitution was 82%. Today the knowledgeof level of satisfaction of users of healthservices is an important tool for the administration,researching, and marketing ofthese services.Keywords: Satisfaction of users, quality,process of attention, live well

Study of the level of satisfaction of users of the dental service of an institution of the contributory regime in Cali, June - August 2010