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The evaluation of the successful experience of inter administrative collaboration called VEXCAN (One stop shop for Canary Islands’ foreign trade), is the foundation of the present work. We intend to show how the “smart” evaluations became of great use. This kind of evaluations assess the quality of services, are developed just in time, are focused in a process of continuous improvement (planning, implementation, evaluation and improvement), and make possible the identification and replication of good practices. All these aspects are very significant for multilevel governments as Spanish one. Moreover, these evaluations enhance the necessary learning for developing more complex evaluations.

Evaluación Smart. Utilidad de la evaluación de la calidad de los servicios