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Over the last decade a new political and regulatory framework has taken shape emphasizing the introduction of quality systems and intensive usage of ICT in the public management sector. These two concepts are key in the process of modernizing public administration within the context of governance. In response to an open society and its complex needs, the Galician School of Public Administration has launched a new strategy to modernize management in the public sector. This strategy focuses on the alignment of new technologies and quality procedures that become the axis on which change management models are developed. It will be des- cribed how the combination of these two key concepts can be found in every single project launched by the EGAP. While focusing on continual improvement, these concepts not only aim at satisfying users' expectations and supplying services of the highest quality, but also have a grander scope of moving towards a more accoun- table, open and efficient Public Administration.

gestión y análisis de políticas públicas/gestión y análisis de políticas públicas

Calidad y nuevas tecnologías como ejes del proceso de modernización de la Administración pública: el enfoque integrado de la Escola Galega de Administración Pública