English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Tools annual

Global: Zendy Free Plan

Global: Zendy Tools monthly

Global: Zendy Plus monthly

Primary health center is a main facility for Diabetes Mellitus (DM) and hypertension patients. Evaluation of the implementation of health services is important to get better services, including pharmaceutical services. The aim of this study was to measure the satisfaction level for pharmaceutical services at the Mulyorejo Primary Health Center, Surabaya and to determine the dimensions that need to be improved. This study is an observational analytic with a cross-sectional design. The sample of this study was patients with type 2 diabetes mellitus (DMT2) with hypertension who met the inclusion criteria. Data collection was carried out by consecutive sampling during July October 2018. The instrument used was a validated questionnaire. To measure the level of patient satisfaction, the SERVQUAL method is used. One hundred ten DMT2 patients with hypertension was enrolled this study. The results showed that the average value of the gap between expectations and performance is -0.49 with the largest gap value shown in the tangible dimension of -0.76. Overall the satisfaction level were 88%. The conclusion is the level of expectation of DMT2 patients with hypertension is higher than the performance level of drug information services with a relatively good level of patient satisfaction.

Evaluasi Kepuasaan Pasien Diabetes Mellitus Tipe 2 dengan Hipertensi Terhadap Layanan Kefarmasian Di Puskesmas Mulyorejo Surabaya