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Objective This study aims to use reflective theory and critical emancipatory theory to explore nurses’ communicative role with unsatisfied clients. Methods This paper begins with the broad issue, and the analysis will engage Smyth’s cycle, which includes describing, analyzing, exploring, and reconstructing. Results Critical emancipatory reflection is essential to make changes in the professional practice of nursing, because it is of primary importance for the professional learning and development of a nurse. Conclusions Critical emancipatory reflection helps a nurse to analyze the constraints, including historical, sociocultural, political, and personal aspects.

Critical emancipatory reflection on a practice-based issue in relation to nurses’ communicative role with unsatisfied clients in Chinese hospitals