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The maintenance process of Information System Management (MIS) is important to ensure that the MIS has been developed and managed correctly. However, Direktorat Pengembangan Sistem Informasi (Subdit PSI) DPTSI ITS Surabaya carries out maintenance activities based on the event of a problem in their MIS. There is lack of standardization on how to perform maintenance activities. Therefore, a Standard Operating Procedures (SOP) document is needed, which is developed based on the gap between the current condition with ideal conditions based on expectations and reference standards, i.e. ISO/IEC 14764:2006, backup and monitoring and control based on ITILv3. The results from this study are documents regarding SOP SIM maintenance, which consists of 6 procedures and 9 forms. The SOP documents shall provide a reference for Subdit PSI DPTSI ITS in carrying out the maintenance process of their MIS.

Pembuatan Standard Operating Procedure Perawatan Sistem Informasi Manajemen Institut Teknologi Sepuluh Nopember