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A business process map is said to be an effective tool to manage a firm value chain. Yet, the absence of business maps in the firms was frequently found. Some of the reasons behind this absence include an overwhelming large number of available languages with their complexity and the large amount of prcess-related data to construct the map while business practitioners have already been burdened by job routines. Offering a simple approach, this paper aims to map business processes using CIMOSA process classification framework. The mapping employed process reasoning and expert judgement from the observed company. An extensive use of the company internal data, interview, and FGD with stakeholders dominated the process mapping. Through iterative verification and validation, a complete business process map has been resulted for the case study. Relationships between process groups within CIMOSA process classification were also proposed. The result suggested CIMOSA process classification was proven to be applicable for nonmanufacturing based company, yet it is very practical for business process mapping at a certain level of detail.

Pemetaan Proses Bisnis dengan Pendekatan Klasifikasi Proses CIMOSA: Studi Kasus Perusahaan Pengelola Kawasan Industri