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EnglishThe errors that occur in medication administration to patients represent a serious problem in the management of a hospital, affecting the health of individuals who are debilitated. Failure to prepare the medication until delivery to the patient may result in the exchange of medication, in the wrong patient or at the wrong time, among other actions that do not comply with what was prescribed in the medical record and that may cause harm hospitalized individuals. This paper presents a proposal for the application of RFID technology to control the process of medication administration to patients, outlining a way to detect medication errors that occur in hospitals. A flow of tasks and interfaces has been developed to specify the interactive processes for medication control, including the steps of preparing the drug container and sending it to the patient, indicating the instructions, errors and corrections. From this, the objective is to analyze the user experiences in the whole process, discussing the interactions established for the operation of RFID technology and the involvement with the elements of the medication. With the application of RFID technology in drug administration, it is possible to provide traceability in the process, capable of assisting users in decision making with electronic confirmation of drug administration steps, avoiding errors and allowing localized interventions. It is possible to control processes in the hospital management to assist the patient's health security. portuguesOs erros que ocorrem na administracao de medicamentos aos pacientes representam um grave problema na gestao de um hospital, afetando a saude dos individuos que se encontram debilitados. A falha no processo de preparo da medicacao, ate a entrega ao paciente, pode resultar na troca de medicamentos, no envio ao paciente errado ou em horario errado, entre outras acoes que nao condizem com o que estava prescrito no prontuario e que podem causar danos aos individuos hospitalizados. Este artigo apresenta uma proposta de aplicacao da tecnologia RFID para controle do processo de administracao de medicamentos aos pacientes, delineando um caminho para detectar erros de medicacao que ocorrem em hospitais. Foram desenvolvidos um fluxo de tarefas e interfaces para especificar os processos interativos para o controle da medicacao, incluindo as etapas de preparo do recipiente de medicamentos e de envio ao paciente, indicando as instrucoes, os erros e as correcoes. A partir disso, objetiva-se analisar as experiencias do usuario no em todo o processo, discutindo as interacoes estabelecidas para o funcionamento da tecnologia RFID e o envolvimento com os elementos da medicacao. Com a aplicacao da tecnologia RFID na administracao de medicamentos, pode-se proporcionar a rastreabilidade no processo, capaz de auxiliar os usuarios na tomada de decisoes com a confirmacao eletronica dos passos de uma administracao de medicamentos, evitando erros e possibilitando intervencoes localizadas.Com isso, pode-se controlar processos na gestao hospitalar para auxiliar a seguranca da saude do paciente.

A experiência dos usuários no processo interativo com RFID para a administração de medicamentos aos pacientes