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Communication on the transition services in hospital is a critical point in the patient safety management. Emergency Unit of a hospital is the spearhead and the service entrance with high intensity of service, so that it has high potential incidents as well. This study was conducted to explore the handover process to develop handover form models to improve the communication quality. This study used a qualitative method by means of observation, questionnaires distribution, and discussion with research subjects. Observations were conducted at three transitional care settings namely Emergency Room, Delivery Room and Inpatient Unit. Interviews and discussions were conducted with emergency physician respondents. Observation results indicate that the handover processes were not standard especially on the information component conveyed thus resulting in potential patient safety incidents. The group discussion results identify components or critical aspects that must be communicated to the handover process that includes the report on patient's overall condition and development, supporting equipment (inventory) including drug stocks, as well as conditions related to the units which are also part of IGD attending physician's responsibility. The developed handover format is a form at the unit level, according to the physician's responsibility.

Pengembangan Lembar Timbang Terima Dokter di Unit Gawat Darurat untuk Membangun Komunikasi Efektif