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The Theory of Social Quality (TSQ) has not yet had extensive empirical testing for due to the difficulty of developing a validated and reliable tool to ‘measure’ social quality. A survey investigating social quality was piloted (n = 33) and analysed for test-retest and inter-item reliability in Australia, August 2009. Questions were considered reliable if the results from the test re-test analyses (Kappa, or Spearman Correlation tests) and the interitem reliability test (Cronbach’s α) were statistically significant (p ≤ 0.05) or the coefficients were (≥ 0.70) for any of the questionnaire items. Two questions and 34 items were removed from the survey. These preliminary data support the reliability and validity of the survey as an instrument for measuring social quality. In addition, the tool provides a means for operationalising the TSQ in future empirical research.

Operationalising the Theory of Social Quality: Analysis of the Reliability of an Instrument to Measure Social Quality