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The vast and rapid development in the computer, communication and Internet technologies has significantly affected contemporary educational systems and learning technologies. Today, eLearning has been widely proven to be an accepted way of learning. With the rapid increase of users, services, and the growth of the education contents, the quality assurance of the technology-based educational system become a crucial factor in implementing such systems. The quality assurance of educational systems becomes a real challenge especially with the vast advancement in the educational components of the system such as the curricula, instructional methodologies, and educational technology. This paper presents a new framework for implementation a quality-based blended e-learning system that forms a major step for successful 21st century learning. In addition, new concepts related to the quality assurance strategies in conventional and technology-based educational systems namely blended learning, are introduced. The work focuses on the critical quality assurance factors that affect a teaching and learning in a blended learning system. The work also introduces a new Quality assurance model that accommodates different components of the educational system.

Total Quality Management (TQM) of Blended E-Learning systems: A New Integrated Model and Framework