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This paper analyses the digital divide among citizens, considered as differences between Internet users and non-users. To this aim data collected by the Piedmont ICT Observatory through a survey on a sample of 2,000 citizens since 2005 are studied through descriptive and multivariate analysis and then compared with Eurostat data. Specifically, the research shows that between 2005 and 2009 in Piedmont the number of Internet users has not noticeably grew up, while in the following two years the trend has changed and digital divide seems to have reduced. Which are the causes for this situation? As results, we have found out firstly the factors that determine Internet usage by individuals and then analysed possible policy solutions. Both the analysis of Piedmont data and the comparison with European countries showed that age and education are two main variables that impact on the usage of the Internet. Moreover the study reveals the presence of a gap in ICT diffusion between Piedmont and European regions in terms of policy implementation. Finally, the analysis of European e-inclusion policies provides some suggestions for the definition of future regional initiatives aimed to further strengthen the Information Society .

A Benchmarking Analysis of Digital Divide among Citizens: The Italian Evidence