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Tigray region has plenty more, older ones, with more paintings, special architecture; remote locations over 125 rock hewn churches are recorded with Tigray-alone. Most of them are visited around the Gheralta chained mountains, (Villages Ethiopia tour and travel, retrieved 16/10/2016). Understanding these element or components of the industry, especially the tourists, is vital to its overall success. Sharpley (2006) said that travel and tourism starts with the tourist. A successful marketing of a destination and its competitiveness involves an understanding of the impressions formed by the tourists about that destination (Clerides and Pashourtidou, 2007).

Customers Perception on Service Quality and Satisfaction Level in Historical Tourist Destinations: A Case of Eastern Zone of Tigray