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The research aims to understand the role of empathy dimensions towards the public satisfaction to the service of Population and Civil Service Agent of South Central Timor Regency. The large number of complaints against the service quality is the reason for this research. To find out the cause of the importance of service empathize by the apparatus, it is necessary to understand the public complaints about the quality services they received, especially in the dimension of empathy. The research method used is descriptive qualitative. The results of the study prove that services empathize by apparatus is essential for the satisfaction of the community towards public service. The high expectations of the community to empathetic services of apparatus caused by cultural factor, psychological and social status.

THE ROLE OF SERVICE EMPATHIZE TOWARDS PUBLIC SATISFACTION: A CASE STUDY AT POPULATION AND CIVIL REGISTRATION AGENT OF SOUTH CENTRAL TIMOR REGENCY