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Long waiting lists of Hajj does not decrease people’s enthusiasm to fulfill the fifth obligation as moslem that is Hajj. Therefore, Hajj agencies should always provide excellent Hajj service. Excellent service should start by providing good implementation of the process of enrollment, implementation, and the closing. Well-prepared and well-implemented Hajj program prevents Hajj applicants from unexpected problems. The Hajj program should be professionally handled from the enrollment process. This study attempts at reviewing the implementation of the rule issued by the Ministry of Religious Affairs Number 9 Year 2015 about the implementation of Hajj program in Mojokerto District in optimizing Hajj service and providing easiness for Hajj applicants during the process that support Hajj applicants to become more independent. This program is the realization of the current laws issued by the Ministry of Religious Affairs in Indonesia. The main focus of this study is the implementation of the policy issued by the Ministry of Religious Affairs on the implementation of public service and its impact to Hajj applicants. This study employed an interactive research method and descriptive qualitative approach which intended to 1) describe the implementation of the Rule of the Ministry of Religious Affairs Number 29 Year 2015 about the implementation of Hajj program in Mojokerto district, 2) analyze the efforts made by Hajj agencies in improving Hajj service in Mojokerto district. The result of this study shows that the implementation of Hajj program in Mojokerto district has been optimally administered. Yet, it is necessary to improve the facilities that support the Hajj program to create transparent service and provide accessible information about the Hajj program. Moreover, in this modern era, public demands effective and efficient Hajj service. Besides, the massive use of social media should support the government in socializing any information about Hajj and enhance the quality of Hajj service in Mojokerto district.

THE IMPLEMENTATION OF THE RULE OF THE MINISTRY OF RELIGIOUS AFFAIRS #9 YEAR 2015 ON THE MANAGEMENT OF HAJJ IN MOJOKERTO DISTRICT