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This paper examined the factors affecting the job satisfaction of employees in the hospitality industry, by developing a conceptual model and applying it to a specific context ? Danang City, Vietnam. Questionnaire data were collected from 315 employees working in the hospitality industry, Danang city. The results of empirical tests using a structural equation model support all the research hypotheses. The results indicate that job satisfaction is influenced by workplace environment; pay and promotion potential; fairness and workplace relationships. Finally, the specic theoretical and managerial implications of the results are discussed.

An empirical study on factors effecting the job satisfaction of employees in the hospitality industry - a case of Danang city, Vietnam