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espanolEl proposito de este trabajo es analizar empiricamente, la influencia de las variables Complejidad Tecnologica, Formacion y Soporte y Apoyo Tecnico en el seno de una organizacion y como pueden afectar a la intencion de uso final de la tecnologia cloud. Se evaluaron, a traves de una encuesta, 150 empresas de Andalucia. Los aspectos claves que se han identificado con dicha intencion han sido la disponibilidad en el soporte tecnico, dudas o problemas de uso relacionados con la complejidad y la adecuacion de la formacion recibida por parte de la organizacion. Los resultados indican que la complejidad ejerce un efecto negativo, mientras que la formacion y el soporte son claves, con un peso muy similar, en la intencion de uso, descubriendose que el conocimiento compartido o cooperativo es clave en la adopcion de la tecnologia cloud computing. EnglishThe purpose of this paper is to analyze empirically the influence of the variables Technological Complexity, Training and Support and Technical Support within an organization and how they can affect the end use intention of cloud technology. 150 companies from Andalusia were evaluated through a survey. The key aspects that have been identified with this intention have been the availability in the technical support, doubts or problems of use related to the complexity and the adequacy of the training received by the organization. The results indicate that complexity has a negative effect, while training and support are key, with a very similar weight, in the intention to use, finding that shared or cooperative knowledge is key in the adoption of cloud computing technology.

La adopción de la tecnología cloud computing (SaaS): efectos de la complejidad tecnológica vs formación y soporte