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The purpose of this study was to examine the moderating role of LMX between customer orientation and job engagement. Our survey was administered to 155 nurses at 2 university hospitals in Seoul during May to June, 2014. We found that customer orientation had negative influence on job engagement and this influence was weakened when LMX was high, that is moderating effect of LMX. In sequence, the simple slope test was conducted to examine simple main effect of customer orientation to job engagement. As a result, customer orientation reduced engagement at low LMX but customer orientation have no influence to engagement at high LMX. In summary, through the moderating role of LMX, we had implication that LMX between nurse and their supervisor was increased in order to improve nurse’s job engagement.

The Moderating Role of Leader-Member Exchange in the Relationships between Customer Orientation and Job Engagement in Nurses