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Although user involvement and a user-centric approach are seen as indispensable in Living Labs, not much attention had been given to an integration of the insights of the user innovation framework in a Living Lab approach. In this paper we explore the role of user characteristics on their contribution in co-creation sessions in Living Labs. We this by means of a comparative case study analysis of three Living Lab cases. We discovered that innovation domain related knowledge as well as innovation specific knowledge has an impact on the contribution of the users. Moreover, the composition of the group also has implications for the outcomes, ideas and evaluations. Therefore, careful consideration and attention should be devoted to the group composition. It also seems that ordinary users have a specific role in co-creation sessions.

Co-creation in living labs: exploring the role of user characteristics on innovation contribution