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Companies are progressively investing in practices aimed at improving the quality of management, with the main purpose of enabling them to operate competitively in the present market. For this, it is necessary to document the activities and information of the existing business processes in the organization, aiming at reducing time and cost in the elaboration of the particular model. In this context, the objective of this work is to develop a reference model of the Master Production Schedule (MPS) processes, an important module of production planning and control (PPC). The research methodology used in this work was divided into the following stages: study of MPS and business process modeling, definition of reference model processes, choice of methodology and process modeling tool, development of reference model and prototype of the software and, finally, analysis of results. The modeling notation used was the BPMN, since it is considered a standard language in the field of process modeling. The prototype was developed through the Delphi interface in order to apply the model to support the implementation of business management programs. As results, from a formal documentation, the model proved to be a useful mechanism in the understanding of the processes raised and appropriate in the support to the implantation of production management tools.

A reference model in BPMN for conceptual modelling of master planning schedule