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Patients nowadays are more aware and more quality conscious than before as they stands to reason that a high level of quality can translate into patient satisfaction and this is important for an health care providers as they deal with life. This recognition by both the service provider and service receivers made government to establish units of service commission (SERVICOM) in each of the government agency including hospitals in Nigeria to monitor the level of quality of service delivery. However, to what extent does patients’ perceptions about health services seem to have been largely recognized in the recent years by health care providers despite the (SERVICOM) unit? This led us to determine the perception of patients towards service quality delivery of public hospitals in Nigeria with the help of analytical hierarchy process (AHP) model to assess and prioritize the generic dimensions or factors for measuring service quality from the perspective of the patients. Questionnaire was formulated in an AHP format and distributed among the two hundred patients of the two public hospitals and responses obtained from them were analyzed accordingly. The findings indicate that the dimensions significantly affect the patients’ satisfaction. More specifically, among the five perceived service quality dimensions, tangibles dimension is the least satisfied one. Of particular interest is the attitude of medical Doctors and Nurses to patients’ care and duty. However, service charges dimension was the most satisfying one as it cannot be compare to the high charges of private hospitals of comparable status. Thus, this study has implication for decisions on effective monitoring of the entire health system towards enhancing quality service delivery that will increase patient satisfaction which is the mission for establishing hospitals.

Application of Analytical Hierarchy Process (AHP) Model to Determine Patients Perception Towards Service Quality of Public Hospitals in Nigeria