Open AccessThe Impact of Health Professionals’ Language on Patient Experience: A Case Study
Author(s) -
Naomi T Katz,
Jade Jones,
Leanne Mansfield,
Michelle Gold
Publication year - 2022
Publication title -
journal of patient experience
Language(s) - English
Resource type - Journals
eISSN - 2374-3743
pISSN - 2374-3735
DOI - 10.1177/23743735221092572
Subject(s) - conversation , health professionals , health care , distress , psychology , medicine , nursing , psychotherapist , communication , political science , law
When people become patients, they become vulnerable to their healthcare system and healthcare clinicians. In this case study, we describe an example of patient distress caused by language overheard in the perioperative environment. Clinicians need to be mindful that the language we use may have a significant impact on patient experience, be it during direct conversation or from conversations overheard. This is an important component of patient-centered care.