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Researchers today are increasingly attempting to understand the relationship between technology and work through field methods. Surveying field methods commonly used by researchers to observe such interactions, I critically discuss the assumptions underpinning three methods (ethnography, participatory design, and contextual inquiry) and the strengths and weaknesses of each method. Comparing ways of looking at human-computer interaction across four categories (i.e., theoretical bases, data collection methods, data analysis methods, and design approaches), I provide guidelines for researchers who are considering ways to examine human interaction and work with computer technologies.

Investigating the technology-work relationship: a critical comparison of three qualitative field methods