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With about 230 million packages delivered per day in 2020, fetching packageshas become a routine for many city dwellers in China. When fetching packages,people usually need to go to collection sites of their apartment complexes or aKuaiDiGui, an increasingly popular type of self-service package pickup machine.However, little is known whether such processes are accessible to blind and lowvision (BLV) city dwellers. We interviewed BLV people (N=20) living in a largemetropolitan area in China to understand their practices and challenges offetching packages. Our findings show that participants encountered difficultiesin finding the collection site and localizing and recognizing their packages.When fetching packages from KuaiDiGuis, they had difficulty in identifying thecorrect KuaiDiGui, interacting with its touch screen, navigating the complexon-screen workflow, and opening the target compartment. We discuss designconsiderations to make the package fetching process more accessible to the BLVcommunity.

"I Shake The Package To Check If It's Mine": A Study of Package Fetching Practices and Challenges of Blind and Low Vision People in China